Shop / A · Copilot and Microsoft 365 adoption
Usage survey and interview guide
Find out what your teams really do with the tool: 15 scorable questions, 10 interview questions, an analysis grid.
For: Project leads and change managers who must show, with numbers, whether the tool is adopted.
The problem
The licence report says who logged in. It does not say for which task, with what result, or why the others stopped.
A committee asks whether the tool is adopted. Without measurement, the answer rests on three enthusiastic comments and two complaints.
A badly built survey produces vague opinions. You need questions about recent facts, a sample per group and a read-out that leads to actions.
Free excerpt
Q3. Last week, how many times did you use the tool for work? (0 · 1–2 · 3–5 · more than 5)
Q6. What task did you last use it for? (free text)
Q8. The result you got: used as is · edited · redid it myself · dropped it?
Q12. What stops you using it more? (time · trust in the output · don’t know what to ask · unclear rules · other)
Built from a survey of 80 field staff on a 2,500-user application.
Full version
€39excl. VAT
Format: Word, Microsoft Forms version to copy, Excel analysis grid (in French).
- 01How-to: when to send, sample, anonymity, reminders, feedback to respondents.
- 0215-question survey in 5 themes, 6 minutes to fill, with the Forms field type for each.
- 03Introduction text ready to display.
- 0430-minute interview guide: 10 questions and probes, who to interview, note-taking rules.
- 05Analysis grid: 10 indicators, with formula and alert threshold.
- 06Method for open answers and 3 useful cross-tabs.
- 07One-page read-out template.
Invoice and file sent by email within 24 working hours.
Your objections
- “Microsoft already provides usage reports.”
- They count logins. The survey says for which task, with what result, and what holds people back. Read the two together.
- “Our staff won’t answer.”
- Six minutes, anonymous, reminded by managers, results shown for groups of at least 10. The how-to covers each step.
- “Is it only for Copilot?”
- No. The questions are about using a tool, whatever it is: AI assistant, business application, collaboration tool.
Short fixed-price first milestone
The diagnostic starts from this survey. It adds 5 interviews, a review of your documents and a 90-day plan.
Start with the diagnostic: €1,200 excl. VAT, 10 working days, a written report.
You judge the work on paper before deciding to go further. No commitment beyond this milestone.